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私隱聲明 (完整版)

 

(於用戶/客戶置身歐盟區(EU)並進接我們服務時適用)

本私隱聲明最後更新於 2020年04月06日

引言

我們/大台網有限公司(參見下文附註)尊重你的私隱並承諾保護你的私隱。本私隱聲明向你說明,當你置身於歐盟區(EU)期間註冊成為大台網(BBCL)會員賬戶籍以進接我們的商品及/或服務,使用我們的網站www.bigbigchannel.com.hk (「網站」)、流動應用程式,通過我們的網上互動服務與我們聯絡、及/或進接/訂閱/下載內容時,我們如何收集、使用及持有與你有關的個人資訊。當你置身於歐盟區(EU)期間我們或會透過書面、電話、線上、電郵或以其他電子方式收集有關你的資訊,例如當你使用我們的網站以訂閱產品/服務或,激活、下載、啟用我們的流動應用程式(如適用),或當你建立或登入你的大台網(BBCL)用戶賬戶進接我們的互動服務(以上統稱「服務」)時。

本私隱聲明最後更新於上述日期,旨在納入於2018年5月25日生效的歐盟第2016/679號條例《通用資料保護條例》(Regulation (EU) 2016/679 - General Data Protection Regulation)下的新私隱法律(「資料私隱法律」)。我們正為這些適用於用戶/客戶置身歐盟區(EU)期間並進接我們服務時的相關資料私隱法律更新,努力提升我們的制度。

本私隱聲明以分層格式提供,讓你能點擊進入下文載列的特定區域。你亦可以下載PDF版本的聲明。

附註:大台網是大台網有限公司(一間在香港註冊成立的公司)提供的一項服務。大台網(BBCL) 會員賬戶採用經電視廣播有限公司(Television Broadcasts Limited)TVB會員服務 (TVB member ID service) 所提供的一項“單-賬戶身份驗證及賬戶登入功能” (下稱「單-賬戶登入功能」) (電視廣播有限公司是一間在香港註冊成立的公司),方便用戶進接採用單-賬戶登入功能的TVB集團 (TVB Group) 旗下集團公司 (下稱「具單一登入功能TVB集團公司」) 所提供的在線服務。

內容

私隱聲明概覽

A. 重要資訊及關於我們以及聯絡詳情

B. 我們收集的與你有關的資訊

C. 如何收集你的個人資料

D. 我們如何使用你的個人資料

E. 披露你的個人資料

F. 國際傳輸

G. 資料保安

H. 資料保留

I.  你的法定權利

J.  總則

K. 詞彙表

私隱聲明

概覽

(於用戶/客戶置身歐盟區(EU)並進接我們服務時適用)

本私隱聲明最後更新於2018年11月 20 日

負責我們所持之你的個人資訊控制者

我們/大台網有限公司(參見下文附註)尊重你的私隱並承諾保護你的私隱。

本節概述有關我們如何收集、使用、披露、傳輸及儲存你的個人資料之私隱聲明,旨在納入於2018年5月25日生效的歐盟第2016/679號條例《通用資料保護條例》(Regulation (EU) 2016/679 - General Data Protection Regulation) 下的新私隱法律(資料私隱法律)。我們正為這些適用於用戶/客戶置身歐盟區(EU)期間並進接我們服務時的相關資料私隱法律更新,努力提升我們的制度。

大台網有限公司為負責對我們的網站、服務、以及對我們收集、使用及持有與有關你之個人資料身份及聯絡個人資料之控制者。而在登記成為TVB會員ID賬戶服務註冊過程所收集及儲於單-賬戶登入功能(見本私隱聲明(完整版)D節第5.2段)內有關你之身份及聯絡個人資料,電視廣播有限公司為這些服務及這些個人資料的管理者(包括TVB會員ID服務) (controller)及處理者(processor)。

附註:大台網是大台網有限公司(一間在香港註冊成立的公司)提供的一項服務,而TVB會員服務(TVB member ID service)為電視廣播有限公司所提供的一項服務。

概覽內容

  1. 資料私隱法律及我們保護你的個人資訊的方法

  2. 你的個人資訊及我們使用你的個人資訊的目的

  3. 國際傳輸

  4. 進接更正或更新你的個人資料

  5. 你的法定權利

  6. 聯絡我們及其他資訊

  1. 資料私隱法律及我們保護你的個人資訊的方法

私隱法律保護你的私隱,並確保我們持有與你有關之個人資訊獲公正及合法地處理。

個人資訊指能夠識別你身份的資料,例如你的姓名、地址及合約詳情。它不包括身份已被刪除的資料(匿名資料)。當我們收集、使用、披露、傳輸及儲存你的個人資訊時我們有義務遵守六項資料私隱法律原則,以確保資料:

  • 獲合法、公正及透明地處理;

  • 為指明、明確及合法目的而收集,及不以不符合最初目的之方式進一步處理;

  • 為足够、切合需要及不過多;

  • 準確及保持更新;

  • 以允許識別個人身份但不超過必要程度的形式儲存;

  • 確保個人資料以恰當安全的方式處理。

   2. 你的個人資訊及我們使用你的個人資訊的目的

我們可能會收集,使用,存儲和傳輸有關你如下的各種個人資訊:身份資訊、聯絡資訊、財務資訊、交易資訊、技術資訊、設定檔資訊、使用方式資訊、營銷和通訊資訊。
請見我們於私隱聲明(完整版)的B節(我們收集的與你有關的資訊)解釋了這些類別的資訊。

至於我們使用不同的方法收集有關你的資訊,請見我們於私隱聲明(完整版)的C節(如何收集你的個人資料)中說明。

我們只會在法律允許的情況下使用你的個人資訊。你所提供給我們的個人資訊或我們從你或第三方收集的個人資訊將被妥善保管,並用於收集資訊時所述的目的。例如,我們將在下列情況下使用你的個人資訊:

  • 如我們需要履行我們即將或已經與你訂立的合約。

 

  • 如我們需要進行財務交易。

 

  • 為允許對資訊進行統計分析,以便我們計劃提供服務:─

 

  • 我們將保留你的交易記錄,並使用你先前購買的產品的詳細訊息,以向你提供我們認為你感興趣的其他產品的建議。

  • 我們將保留和評估你最近瀏覽我們網站以及你如何瀏覽不同網頁(以及你如何使用我們的服務)的資訊,作為分析用途,以了解你如何使用我們的網站和服務,以便我們可使網站(及服務)更加直觀友好。

 

  • 我們將保留你透過服務點擊、觀看或訂閱節目或內容的記錄,而我們將根據該等資訊確定你的興趣,使用該資訊向你展示與你的興趣相關的廣告。

如為了我們的合法權益(或第三方的合法權益)需要,而你的權益及基本權利並不凌駕於該等權益之上。請參閱載於我們在私隱聲明(完整版)D節第1.4段(我們如何使用你的個人資料)以下的列表,並了解合法利益的含義及我們為合法利益處理你的資料的更多訊息。

  • 如我們需要遵守法律或監管義務。

 

  • 即私隱聲明(完整版)D節第1.4段(我們如何使用你的個人資料)以了解更多有關我們於處理你的資料時可能使用你的個人的“目的”。

同意

一般而言,除向你發送第三方直銷通訊外,我們並不倚賴同意作為處理你個人資料的法律依據。進一步詳情請點擊https://promo.bigbigchannel.com.hk/tc/eupn/ 以參見私隱聲明(完整版) D節第2段(我們如何使用你的個人資料)。

倘若我們依法或根據我們與你簽訂的合約或訂閱條款需要收集個人資訊,而在要求時你拒絕提供該資料,我們或許無法履行我們已經或試圖與你訂立的合約(例如向你提供商品或服務)。在該情況下,我們或會取消你向我們購買的產品或服務,但是如果出現此情況,屆時我們會通知你。

至於我們計劃使用你的個人資訊之目的,我們如此行事所倚賴的法律依據,以及我們的合法依據/合法權益(如適用)之描述,於私隱聲明(完整版) D節(我們如何使用你的個人資料)第1.4段以下之列表載列,請點擊https://promo.bigbigchannel.com.hk/tc/eupn/。

第三方鏈接

我們的網站和服務可能包含指向第三方網站,插件和應用程序的鏈接。單擊這些鏈接或啟用這些連接可能允許第三方收集或共享有關你的個人資料。我們並不控制這些第三方網站,也不對其隱私聲明負責。當你離開我們的網站或服務時,我們建議閱讀你所瀏覽的每個網站的隱私政策。

3. 國際傳輸

我們可能會在歐盟/歐洲經濟區之外轉移,存儲和處理你的個人資訊。更多詳細資訊,請參閱我們的私隱聲明(完整版)的F節。

4. 進接更正或更新你的個人資料

你可以依以下途徑進接更正刪除修改或更新你的用戶登記、個人資料和營銷偏好:

  • 通過Big Big Channel流動應用程序登錄你的用戶賬戶,或瀏覽我們的網站www.bigbigchannel.com.hk。 如果你訂閱了多項服務,則可能需要單獨更新;

 

  • 通過設於採用TVB會員ID單一登入功能為用戶身份憑證接進用戶賬戶及其連線服務的TVB集團(TVB Group)公司(「具單一登入功能TVB集團公司」)流動應用程式的TVB會員ID登入程序。如果你訂閱了多項具單一登入功能TVB集團公司的服務,則可能需要於(每個)特定服務或有關應用程式個別更新與某特定服務相關之你的個人資料。

 

  • 通過向我們/Big Big Channel的資料私隱團隊 data.protection@bigbigchannel.com.hk發送電子郵件

5. 你的法定權利

在某些情況下,你根據資訊隱私法對你的個人資訊享有權利,包括有權收到我們持有的你的個人資料副本以及隨時根據一般資訊保護條例(EU)2016/679(資料隱私法)的保護問題,向歐盟區內的相關資料保護事宜監管當局(relevant supervisory authority)提出投訴的權利。然而,希望你在聯絡相關資料保護事宜監管當局前,請先聯絡我們透過發送電子郵件我們的「資料私隱團隊」data.protection@bigbigchannel.com.hk,讓我們有機會能解決你的疑慮。

你有權:

  • 了解我們持有哪些與你有關的個人資訊;

  • 要求更新、更正、清除或銷毀過時或不準確的資料;

  • 要求我們不使用個人資料向你發送營銷資訊;

  • 要求有關你的決定不完全由自動化過程完成;

  • 要求我們以能允許你向其他資料控制者傳輸資料的方式提供你所提供予我們的個人資料副本;

  • 在你認為處理資料將給你造成傷害或困擾時,要求我們停止處理(或暫停處理)你的資料

更多詳細資訊,請參閱我們的隱私聲明(完整版)的第I節(你的法定權利)。

6. 聯絡我們及其他資訊

如果你有意就我們持有的與你有關之個人資訊行使你的法定權利,請藉向data.protection@bigbigchannel.com.hk發送電郵或致函 ‘大台網有限公司 (Big Big Channel Ltd)資料私隱團隊’ 聯絡我們,地址為香港九龍將軍澳將軍澳環保大道201號邵氏影城製作大樓四樓及五樓。

為了保護你的利益,我們可能需要在執行你的要求之前查對你的身份。

如果你有理由相信你於本公司所登記的任何用戶賬戶的安全性可能已遭到入侵,請立即與我們聯繫。

尋找有關我們如何處理你的個人資料的更多資訊,包括資訊安全性,資訊保留和合法處理基礎,請查看並閱我們的隱私聲明(完整版))的G節(資料保安) 和H節 (資料保留)。

A. 重要資訊及關於我們

1. 本私隱聲明的目的

1. 本私隱聲明旨在提供資訊,讓你了解我們如何透過你使用網站及/或服務收集及處理與你有關的個人資訊,包括你在使用或購買我們產品或服務時、進接我們的服務經成登記為用戶、進接我們的服務、瀏覽我們網站、下載/激/啟用我們的應用程式或參加我們的任何競賽時,你可能提供予我們的任何資料。​

2. 請你務必細閱本私隱聲明,連同我們在收集或處理與你有關的資訊時及我們於特定場合可能提供的任何其他私隱聲明或公正處理聲明,以便你完全知悉我們如何及為何使用有關資訊。本私隱聲明對其他聲明進行補充,並不擬取代該等聲明。

2. 個人資料控制者

2.1       Big Big Channel Limited為負責網站、服務以及我們收集、使用及持有與你有關之個人資料的控制者(統稱「我們」或「我們的」)。我們將與我們母公司電視廣播有限公司(「TVB」)、及TVB旗下的關聯公司及聯營公司(「TVB 集團公司」/ TVB Group Company(ies))交流你的個人資料,以用於本聲上所列資料處理目的(任何或所有)。TVB集團內的法律個體的詳情載於TVB年報(http://img.tvb.com/corporate/_upload_/article/tc/c3de1ab0362bdbf703960713662d28b9.pdf)).

2.2       我們的母公司/電視廣播有限公司(Television Broadcasts Limited[1])負責管理及處理就於TVB會員ID服務註冊程序所收集及儲於其單一登入適用TVB集團公司賬戶功能內之個人資料 (詳請參閱下文及本聲明的D節 第 5.2段,查看具有單一登錄功能的TVB聯系公司列表[2])(包括其他TVB會員ID服務請點擊https://promo.bigbigchannel.com.hk/tc/eupn/),並為這些個人資料的管確理者(Controller)及處理者(processor)。我們亦為負責管理此網站及我們的服務與及我們所收集、使用及持有與你有關之個人資料的控制者(Controller)。我們將與我們集團(「TVB 集團/TVB Group」)內的關聯公司及聯營公司交流你的個人資料,以用於本聲上所列資料處理目的(任何或所有)。

3. 聯絡詳情

我們的聯絡詳情為︰

大台網有限公司 (Big Big Channel Limited)資料私隱團隊

電郵地址:data.protection@bigbigchannel.com.hk

郵寄地址:香港九龍將軍澳

將軍澳環保大道

201號邵氏影城製作大樓

四樓及五樓

4. 本私隱聲明的更改及你通知我們 (個人資訊)更改的責任

1. 我們會定期檢視本私隱聲明,此版本最後更新於 2018年11月20日。如適用,存檔版本可於https://promo.bigbigchannel.com.hk/tc/eupn 或通過聯繫我們獲取。

4.2  我們對於持有最新及準確有關你的個人資料至為重要。倘若於你與我們維持客戶關係期間,你的個人資訊有所更改,請致函告知我們。你可以通過大網台(Big Big Channel)流動應用程序登錄你的用戶賬戶進接更正刪除修改或更新你的用戶登記,你亦可以通過設有TVB會員ID(TVB member ID)賬戶的流動應用程式登入你的TVB會員(member ID)用戶/賬戶,進接更正刪除修改或更新你的用戶登記、個人資料和營銷偏好,或瀏覽我們的網站www.bigbigchannel.com.hk。

如果你於BBCL 或/及於TVB集團其他公司已訂閱多項服務,你可能需要更新相關每項服務的個人資料。你亦可發送電子郵件致函通知我們的 ‘大台網Big Big Channel資料私隱小組’至data.protection@bigbigchannel.com.hk更新你於大台網的用戶已登記的有關個人資料。

B. 我們收集與你有關的資訊

 

個人資訊或個人資料指可以據此識別個人身份的任何個人資料。它不包括身份已被刪除的資料(匿名資料)。 

1. 我們收集哪些資料

  1.1 我們或會收集、使用、披露、傳輸和儲存與你有關的各種個人資訊(個人資料)。我們將該等資訊分為以下類別:

  • 身份資訊,例如你的名字、姓氏、別名/暱稱/假名 (相關進接互動功能服務用)、電郵地址、出生年份(自選)、出生月份(自選)、聯絡電話號碼、性別及用戶密碼。

 

  • 聯絡資訊,例如你的送遞地址(via Big Big Shop)、電郵地址及聯絡電話號碼。

 

  • 財務資訊,例如有關付款記錄的財務資訊(若適用時 )。

 

  • 交易資訊,例如付款的詳情,及你已從我們或我們的業務夥伴購買產品及服務之其他詳情。

 

  • 技術資訊,例如你的網際網路通訊協定(IP)地址、登入資料、瀏覽器類型和版本、時區設置和位置、瀏覽器外掛程式類型和版本、操作系統和平台,以及你用來登入網站和服務的裝置內的其他技術。

 

  • 設定檔資訊,例如你的名字、姓氏、別名/暱稱/假名(相關進接互動功能服務用)、性別、出生年份(自選)、出生月份(自選) (作為生日月份的特別問候)、電郵地址、聯絡電話號碼、營銷以及通訊喜好設定。

  • 使用方式資訊,例如︰

- 下載記錄
- 視頻播放記錄
- 書籤記錄
- 最喜歡的產品
- 視頻上的用戶評論或類似內容
- 用戶的禮物捐贈

  • 營銷和通訊資訊,例如營銷以及通訊喜好的設定。

請參見下文D節(我們如何使用你的個人資料)第1.4段的列表,了解我們計劃使用你的個人資料之目的及我們如此行事所倚賴的合法依據/合法權益。

1.2 我們亦會整理、收集、使用及共享統計資訊,例如分析或人口統計數據作任何用途。統計資訊可能源自與你有關的個人資訊,但在法律上不被視為個人資料,因為該資訊不會直接或間接揭露你的身份。舉例,我們或會使用你的使用方式資訊以計算登入某一特定服務或網站功能的用戶百分比。但是,倘若我們將統計資料與你的個人資料合併或聯繫,使之能夠直接或間接識別你的身份,我們會將合併資料視為個人資料,並將根據本私隱聲明予以使用。

1.3 我們不會收集與你有關的任何特殊類別的個人資料(包括你的種族或民族、宗教或哲學信仰、性生活、性取向、政治觀點、工會會員身份,及與你的健康狀況、基因和生物識別資料有關的資訊詳情)。我們亦不會收集任何有關刑事定罪和罪行的資訊。

1.4 倘若我們依法或根據我們與你簽訂的合約條款需要收集個人資料,而在要求時你拒絕提供該資料,我們或許無法履行我們已經或試圖與你訂立的合約(例如向你提供商品或服務)。在該情況下,我們或會取消你向我們購買的產品或服務,但是如果出現此情況,屆時我們會通知你。

2.         第三方資料

你可能偶爾需要向我們提供有關其他個人的個人資訊。在各種該等情況下,你必須先獲得有關個人的授權,才能使用、披露及將其個人資訊轉移給我們以用於相關目的。我們或會要求你提供證明有關授權所需的任何證明文件。你亦應告知有關個人我們或會聯絡有關個人以獲取更多資訊。

C. 我們如何收集你的個人資料

我們使用不同方法向你收集或收集與你有關的資料,包括透過:

  • 直接互動 (你提供予我們的資訊)。你可以透過在我們網站上填寫表格、下載/啟用我們的流動應用程式,藉郵寄、電話、電郵和其他電子方式或其他方式與我們通信,向我們提供你的身份、聯絡及財務資訊。這包括你在以下情況下提供的個人資料:

 

  • 申請我們的產品或服務;

 

  • 採購我們的服務;

 

  • 於在我們的網站或流動應用應用程式建立一個賬戶;

 

  • 提供所購產品的送貨地址;

 

  • 要求向你發送營銷資訊;

 

  • 參加競賽、營銷、調查或迷你遊戲;

 

  • 與我們進行互動交流;

 

  • 加入我們服務的互動功能;

 

  • 聯絡我們的客戶服務;或

 

  • 向我們提供意見。

  • 自動化技術或互動 當你瀏覽本網站或我們的流動應用程式或與網站或參與網站或流動應用程式互動活動、使用我們的任何產品或服務(例如當你登入本網站、激活/啟用/使用我們的流動應用程式,或你創建或或者你以TVB會員ID登入你的Big Big Channel用戶賬戶、或登入你設於具單一登入功能TVB 集團公司在線服務用戶賬戶時),我們或會通過自動化技術收集有關你的裝置、瀏覽行為和模式的技術資訊從而收集你這些個人資料。我們亦透過使用cookies、伺服器記錄和其他類似技術收集此類個人資料。而於你瀏覽有採用我們cookies服務器或其他類似技術的其他網站時,我們亦因此而可收到與你有關的技術資訊。Cookies及其他類似技術讓我們能夠分析網路流量及評估你的瀏覽方式作分析用途,以了解你和其他用戶的使用方式,以便我們可使其更加直觀友好。進一步詳情,請參見我們的cookie政策(https://promo.bigbigchannel.com.hk/tc/cookies_policy).

 

  • 第三方或公開可用來源 在法律允許的範圍內我們會從下文載列的多個第三方及公開的服務得到與你有關的個人資料:

 

  • 來自以下各方的技術資訊:

a. 分析服務及搜尋資訊供應商

i. Google Inc.設於歐盟境外;

ii. NicePeopleAtWork設於歐盟境內;

iii. AC Nielsen設於歐盟境外;

iv. Facebook設於歐盟境外;

v. Emarsys設於歐盟境外;

vi. Google Ad Remarketing設於歐盟境外。

b. 廣告網絡供應商

i. DoubleClick設於歐盟境外;

ii. GoogleAnalytics設於歐盟境外。

  • 來自位於歐盟境境外的技術、支付和派遞服務供應商的聯絡、財務及交易資訊供應商:

a. Apple Inc.設於歐盟境外;

b. oogle Inc.設於歐盟境外;

c. AsiaPay Limited設於歐盟境外;

d. mPay Limited設於歐盟境外;

e. Alipay設於歐盟境外;

f. UnionPay 設於歐盟境外;

g. WeChetPay 設於歐盟境外。

  • 雲端系統:

           (a)  Google Inc.設於歐盟境外。

  • 鏈接到第三方站點或應用程式 有可能與我們的服務鏈接起的第三方網站或應用程式也許帶有第三方的廣告營銷物料,應用程序,功能或其他特徵(“物料”)。當你訪問或點擊此類物料或註冊登記任何第三方特別優惠時,你應查看並閱讀相關第三方的隱私政策,當你離開我們的網站或服務時,我們建議你閱讀你所瀏覽的每個網站的隱私政策。請注意我們不對任何第三方網站、流動程式或物料負責。

 

  • 撥打電話 倘若為了保安理由,或為了保存交易記錄及/或進行員工培訓,我們監控或記錄你與我們之間的任何通話內容,我們將會通知你。

D. 我們如何使用你的個人資料

1.         我們將於下述情況下使用你的個人資料

1.1 我們只會在法律允許的情況下使用你的個人資料。

1.2 你提供給我們的個人資訊或我們從你或第三方收集的個人資訊將被妥善保管,並將用於收集資訊時所述的目的。例如,我們將在下列情況下使用你的個人資訊:

  • 當我們需要履行我們即將或已經與你訂立的合約。

我們使用已收集的資料為你提供服務,包括:履行你的訂閱,創建和管理你於我們處設立的賬戶,向你發送對於你與我們的關聯及交易的訊息,讓你與我們溝通,更新我們所持有關於你的資料(如適用,包括你於其他TVB集團公司相關單一登入認證功能流動程式所載的身份資訊)。

 

  • 當我們需要進行財務交易。

 

  • 為允許對資訊進行統計分析,以便我們計劃提供服務:

 

  • 我們將保留你的交易記錄,並使用你先前購買的產品或套裝組合的詳細訊息,以向你提供我們認為你感興趣的其他產品或套裝組合的建議。

 

  • 我們將保留和評估你最近瀏覽我們網站以及你如何瀏覽不同網頁(以及你如何使用我們的服務)的資訊,作為分析用途,以了解你如何使用我們的網站和服務,以便我們可使網站(及服務)更加直觀友好。

 

  • 我們將保留你透過服務點擊、收看或訂閱的內容的記錄,並根據該等資訊確定你的興趣,以使用該資訊向你展示與你的興趣相關的廣告。

 

  • 當為了我們的合法權益(或第三方的合法權益)需要,而你的權益及基本權利不會凌駕於該等權益之上:

 

  • 我們可能會在我們認為有需要或適當的情況下使用你的個人資料,以保護,執行或捍衛Big Big Channel,TVB Group/TVB集團公司、或他們的員工、代理商和承包商的合法權利/合約義務、私隱、安全或財產;在適用法律允許的範圍內,保護我們服務用戶的安全,私隱和安全保障。

 

  • 在適用法律允許的範圍內,防止欺詐或其他非法活動或風險管理。

 

  • 當我們需要遵守法律或監管義務。

同意

1.3 除向你以電郵或短訊發送第三方直銷通訊前我們將先取得你的同意,一般而言,我們並不倚賴以同意作為處理你個人資料的法律依據。進一步詳情請參見下文第2段。你有權通過聯絡我們隨時撤銷營銷許可。

我們計劃使用你的個人資料之目的

1.4 我們如此行事所倚賴的法律依據,以及我們的合法依據/合法權益(如適用)之描述載列於下表。

請注意,我們於處理你的個人資料時可依賴多於一個的法律依據其中是取決於我們使用你的資料的具體目的。倘若於下表所列的處理你個人資料法律依據為多於一個,而你有需要了解有關的具體法律依據細節,請與我們聯繫。

目的/活動

資料[4] 類別

合法依據/合法權益

(a)

註冊你成為一個享有 “單-身份認證及賬戶登入功能”(TVB會員ID服務)的新客戶/用戶,處理及管理賬戶註冊及備於你用戶賬戶的個人資料:    

  • 使你能夠進接我們的服務;

  

  • 方便你瀏覽TVB集團旗下接受或採用TVB會員ID憑證登入用戶賬戶的相關公司所提供的在線服務;    

 

  • 於你連接或設置與我們的用戶賬戶與你的社交媒體賬戶之間建立聯繫下,方便你在我們服務和你的社交媒體賬戶之間共享訊息。  

  • 身份

  • 聯絡

  • 履行與你簽訂的合約或採取步驟與你簽訂合約

 

  • 遵守服務承諾所需;

 

  • 更新我們備有的記錄,增強或改善你使用我們的產品的體驗,進接我們的服務,或(如適用)以及TVB集團旗下其他接受單一登入認證功能的相關公司所提供的其他服務之合法權益所需。

(b)

處理及交付你的訂單,包括:

 

  • 管理付款、費用及收費。

  • 身份

 

  • 聯絡

 

  • 交易

 

  • 營銷和通訊

  • 履行與你簽訂的合約;

  • 為遵守法律義務所需;

 

  • 為追討應付我們之債務的合法權益所需。

(c)

管理我們與你的關係,包括:

 

  • 告知你我們的條款或私隱政策的變更;

 

  • 告知你我們的產品/服務的變更;

 

  • 請你留下評語或進行調查。

  • 身份

 

  • 聯絡

 

  • 設定檔

 

  • 營銷和通訊

  • 履行與你簽訂的合約;

 

  • 為遵守法律義務所需;

 

  • 為我們保持及更新我們的記錄更新,研究客戶如何使用我們的產品/服務,為我們的客戶的利益提升或改進我們的服務或通訊,及識別和防止欺詐之合法權益所需。

(d)

讓你參加競賽、抽獎或完成調查、其他與我們的互動通訊

  • 身份

  • 聯絡

 

  • 設定檔

 

  • 使用方式

 

  • 營銷和通訊

  • 履行與你簽訂的合約;

 

  • 為我們研究客戶如何使用我們的產品或服務,開發及發展我們的業務,及確定促銷活動及廣告的有效性之合法權益所需。

(e)

管理及保護我們的業務、網站及服務,包括:

 

- 疑難排解;

- 資料分析;

- 測試;

- 系統維護,

- 支援;

- 報告;

- 資料託管。

  • 身份

 

  • 聯絡

 

  • 技術

  • 為遵守法律義務所必需;

 

  • 為我們經營我們的業務,提供管理和資訊科技服務,確保網絡和資訊安全,防止欺詐,以及在企業重組或集團重組活動方面之合法權益所需。

(f)

向你提供相關的內容、營銷材料和廣告,並衡量或分析我們為你提供之廣告的有效性。

  • 身份

 

  • 聯絡

 

  • 設定檔

 

  • 使用方式

  • 營銷和通訊

 

  • 技術

  • 為我們研究客戶如何使用我們的產品或服務,開發及發展我們的業務,及向現有客戶推銷我們的產品或服務以增加銷量之合法權益所需;

 

  • 為我們研究你的購買紀錄及所購買產品的使用以向你推薦我們認為你亦會感興趣的其他產品之合法權益所需。

(g)

以使用資料分析:

 

  • 改善網站、服務、營銷、廣告、客戶關係及體驗;

  • 對我們提供的服務進行研究;

  • 使我們能夠更好地了解用戶統計的數據;

  • 對我們提供的任何服務的用戶行為和興趣進行統計分析。

  • 技術

 

  • 設定檔

 

  • 使用方式

  • 為我們界定我們的產品/服務的客戶類型,保持網站更新及相關,為我們客戶的利益而加強、個性化或以其他方式改善我們的產品/服務,及制定我們的營銷策略之合法權益所需;

 

  • 為我們為分析目的評估你訪問我們網站的資訊及你如何瀏覽,以了解你及其他用戶如何使用網站,以便我們可使其更加直觀友好之合法權益所需;

 

  • 為研究客戶如何使用我們的產品或服務方面,使我們能夠發展和增強我們的業務,加強修改或個性化或以其他方式改善我們的服務或通信,為我們的客戶受益,並確定促銷活動和廣告的有效性之合法利益所需。

(h)

向你作出關於你可能感興趣的商品及服務的建議及意見。例如,為確保我們的營銷是與你相關的,我們可能會處理你的個人資料,以便向你發送與你興趣相關的營銷訊息。

  • 身份

 

  • 聯絡

 

  • 設定檔

 

  • 使用方式

 

  • 技術

 

  • 營銷和通訊

  • 為我們開發我們的業務及向現有客戶推銷我們的產品/服務以增加銷量之合法權益所需;

 

  • 為我們使用你已點擊或收看或訂閱的內容記錄以向你展示與你的興趣相關的廣告(經我們根據你曾觀看或訂閱的內容或以你點擊了報價優惠而確定你的興趣)之合法權益所需

2. 營銷及推廣

2.1 我們致力於為你提供關於若干個人資料使用的選擇,尤其是在營銷與廣告方面。

2.2 我們或會使用你的身份、聯絡、技術、使用方式及設定檔資訊,就我們認為你可能想要或需要的或者你可能對什麼感興趣而達致一個觀點。我們從而決定哪些產品、服務和銷售可能與你相關(「營銷」)。

2.3 我們有興趣確保我們的營銷與你相關,使我們可以提升修改或以其他方式提高我們的服務/通信及籍此而受惠於我們的客戶/用戶,並且確定我們的個人化的廣告系列及推廣的有效性,我們就以此方式處理你的個人資料從而向你發送依你興趣的營銷訊息。 如果你對個人化或以個人喜好的營銷有任何疑慮,你有權對基於我們之合法利益的資料處理方式作出反對。有關你的權利的更多訊息,請參閱下面的第I節(你的法律權利)。

我們提供的營銷

2.4 倘若你向我們索取資訊,或曾向我們購買類近商品及服務,你亦並沒有選擇不接受營銷訊息,你將收到我們的營銷通訊。至於其他營銷通訊,在使用你的個人資料向你發送其他營銷訊息之前,我們將先徵得你的同意。如果你向我們提供你的手機號碼,我們可能會要求你同意接收來自我們的短信提醒,微信或短信其中包含商品、服務、活動或營銷的訊息。你有權反對你的個人資料用於個人化營銷。你亦可隨時更新你的營銷通訊喜好設定,通過你已訂閱的有關流動程式登入你的用戶賬戶;或通過我們發送給你的任何營銷訊息中提供的選擇退出鏈接,以調整或選定你已建立的營銷通訊喜好設定;或者你亦可隨時透過聯絡我們向我們的資料私隱團隊data.protection@bigbigchannel.com.hk發送電子郵件要求更新你的營銷通訊喜好設定。

在線的個人化營銷

2.5 在適用法律要求的範圍內,我們將先獲得你的同意才以你的個人資料作基於用戶興趣的在線個人化廣告用途。如果你對個人化或以個人喜好的營銷有任何疑慮,你有權對基於我們之合法利益的資料處理方式作出反對。你可以通過調整互聯網瀏覽器的設定隨時調整和更新基於個人興趣的在線廣告偏好的設置。要了解如何選擇退出針對在線用戶興趣的廣告設定,請參閱下面的第3部分(Cookies),並按照我們的COOKIES政策中的說明進行操作。請參閱下面的第I節(你的法律權利)。

第三方營銷及同意

2.6 在我們為個人化營銷目的而與任何第三方分享你的個人資料前,我們將會先獲取你的明確選擇接收同意。

選擇不接收

2.7 你可隨時透過載於向你所發送的任何個人化營銷訊息上的連結勾選不接收或調整你的營銷通訊喜好設定,或隨時透過聯絡我們的資料私隱團隊data.protection@bigbigchannel.com.hk更新你的營銷通訊喜好設定,或要求我們或第三方停止向你發送營銷訊息。

2.8 若你選擇不接收此等營銷訊息,這將不影響你因購買產品/服務、保養登記(如適用)、產品或服務體驗或其他交易而向我們提供的個人資料。

第三方在線營銷

2.9       就於第三方的在線營銷你可以通過調整互聯網瀏覽器的設定隨時調整和更新基於個人興趣的在線廣告偏好的設置。要了解如何選擇退出在線針對用戶興趣的廣告設定,請參閱下面的第3部分(Cookies),並按照我們的COOKIES政策中的指引進行操作(https://promo.bigbigchannel.com.hk/tc/cookies_policy).  

倘若你通常居於歐盟區以外,而你於身置於歐盟區期間使用我們的服務

2.10 若你於遠離常居國期間進接或尋求進接我們的服務(即相關通常居住在歐盟區以外的客戶/用戶),及於資料隱私法律要求的範圍內,我們將先徵得你明確的“選擇加入同意”;或你明確的“額外選擇加入同意” (如適用) ,其後依據此等同意處理你的個人資料向你在逗留於歐盟區域期間內發放依你興趣的營銷訊息用(請參閱下面的註釋)。你可通過登入你大台網BBCL用戶賬戶/ TVB會員ID賬戶,隨時更新適用於歐盟區的“選擇加入同意/額外選擇加入同意”的營銷通訊喜好設定,或通過我們向你發期間發送給你的任何營銷訊息中提供的選擇退出鏈接,又或向我們的資料私隱團隊data.protection@bigbigchannel.com.hk發送電子郵件要求我們 更新你的營銷通訊喜好設定。

注意: 你如上述所提供的任何此類“選擇加入同意”或“額外選擇加入同意”的營銷通訊喜好設定,將適用於你在歐盟區逗留期間可能從我們或通過我們服務接收到依你此同意而發放的個人化營銷訊息。而你已於較早前於歐盟區以外所提供的任何“直接營銷通訊同意/廣告喜好”的設定將不受影響並持續保持其有效力,我們並將會繼續依據這些較早前設定的營銷通訊喜好。你亦可隨時更新這些適用於歐盟區以外之營銷通訊喜好設定,請參閱上文即 D節(我們如何使用你的個人資料)第2.7段的列表。

3.         Cookies

3.1       我們的服務採用cookies和其他類似的追踪技術( “Cookie” )以確保其運作有效,並根據你的喜好為你提供服務。Cookie是由網站發送的一連串資訊並儲存在電腦記憶體中。我們使用Cookie技術幫助記錄瀏覽我們網站及服務的用戶,以協助我們提供服務或改善我們的網站及服務,從而使我們的網站和服務及於其中顯示的廣告更符合你的興趣。 我們還在第三方網站、流動網站和應用程式上使用Cookie和相關技術,根據這些Cookie收集的數據向你展示個人化營銷訊息。

3.2       你可將你的瀏覽器設置拒絕所有或部分瀏覽器Cookies,或當網站設置或存取cookies時向你作出提醒警報。請注意,如你關閉或拒絕Cookie,我們網站或服務的某些部份可能變得無法使用或無法正常運作。有關我們所使用的 Cookie 或調整瀏覽器設置的更多資訊,請參閱我們的 COOKIES 政策(https://promo.bigbigchannel.com.hk/tc/cookies_policy) 及依其中所載列的指引。

4.         使用我們的網站及服務

4.1 我們定期審閱本私隱聲明並且不時更新使用我們的網站、流動程式(如適用)或服務的條款及條件(包括本私隱聲明的任何更新)。當本私隱聲明更新時,我們將通知你。請注意,我們的網站、流動應用程式和服務中任何獲取個人資料的表格均屬安全。

4.2 我們不會故意收集與兒童有關的資料。

5.         TVB集團公司平台單一登入、社交共享功能和互動功能

單一登錄驗證功能和更新同步

5.1          我們 Big Big Channel Limited將於下述情況,將會與其我們的母公司Television Broadcasts Limited以及其他你已設立你的用戶賬戶的具單一登入功能TVB集團公司,交流及共用儲於單一登入功能內相關你的個人身份和聯繫的資料︰

  • 當首次申請註冊成為TVB會員ID服務用戶以訂閱與此相關的TVB集團公司所提供的服務或進接你已訂閱其服務時;

 

  • 當你下載/激活/啟用具單一登入功能TVB集團公司(包括Big Big Channel Limited)的流動應用程序以瀏覽或使用其所提供/你已訂閱的服務時;

 

  • 當你更正或更新你的TVB會員ID服務用戶中備存的個人身份和聯繫資訊時;或

 

  • 當你更正或更新你於具單一登入功能TVB集團公司(包括Big Big Channel Limited)和/或其流動應用程式所備有之有關賬戶個人身份和聯繫資訊。

此類交流你的個人身份和聯繫資訊將在必需的範圍內進行,以使你能夠進接與相關的具單一登入功能TVB集團公司(包括Big Big Channel Limited和電視廣播有限公司)所提供的相關在線服務。我們的母公司電視廣播有限公司將負責管理你的TVB會員ID服務用戶賬戶中共同使用的身份和聯繫信息的一方。在所有其他情況下,我們將於先獲得你明確的選擇同意其後才與其他TVB集團和/或任何第三方共享你的個人資料。

儲於TVB會員ID賬戶及單一登入功能的人資料的管理者(controller)及處理者 (processor)

5.2       如上文A節的第2.2段所述,我們的母公司/電視廣播有限公司(TVB)將為負責控制管理及處理儲於你的TVB會員ID服務用戶賬戶及單一登入功能內的身份和聯繫資訊的控制者(controller)及處理者(processor)。而與此同時我們/BBCL及提供你訂閱的有關在線服務/(或提供有關的流動應用程式)的每一間相關具單一登入功能TVB集團公司亦將各為控制及管理儲於你的用戶賬戶內的個人資料(包括這些共用的TVB會員ID服務用戶身份和聯繫資訊)的控制者(controller(s))。你對身份和聯絡資訊相關項目不時所做的任何更新(或你要求您更新)將同步更新你所設立的每個TVB集團公司具單一登錄功能的用戶帳戶內的相關項目。

社交共享功能和交互功能

5.3       如果你連接或登入我們的服務,本服務(包括與相關TVB集團旗下公司之間共享訊息功能)受本隱私聲明的約束。

5.4       如果你通過第三方社交媒體賬戶連接或登入我們的服務,我們將會使用你的個人資訊來促進你在服務和社交媒體賬戶之間共享資訊。而相關你的社交媒體賬戶的服務提供商對使用這些共享資訊,將受該提供商的隱私政策所約束。如果你不希望採用這種方式共享資訊,請不要將你的社交媒體賬戶連接到我們的服務、或你的賬戶、或連接到任何TVB集團公司。

5.5       在服務上或通過服務所提供的某些互動或社交媒體類功能可為你提供與我們和其他人互動的機會,例如:聊天、標記或在興趣小組論壇上發表評論。你應該注意,你提交的任何訊息,例如你的姓名用戶位置電子郵件地址個人資料圖片,喜好表示以及你所表達的觀點和評論,該服務的其他用戶都可以存取這些訊息,並且包含任何自動化/智能搜索器及應用程式、及任何人都可以公開存取這些訊息。對於你或其他用戶選擇提交並通過這些互動功能公開提供的任何訊息,我們概不負責。如果你不希望以這種方式共享訊息,請不要使用本服務的互動功能。

6.         支付服務提供商收集的財務訊息

當你向我們購買產品時(如適用),你將被接連至由非附屬我們的第三方支付服務提供商(“支付服務”)運營的“支付服務網頁”,以方便你支付與我們所進行的任何購買。 你向付款服務提供商所提供的任何訊息將受相關付款服務提供商的隱私政策的約束,而不是受本隱私聲明的約束。 對於通過或由任何支付服務收集的訊息的任何使用,我們無法控制,也不對其負責。

7. 目的變更

7.1 我們僅會將你的個人資料用於我們收集它的目的,除非我們合理地認為我們需要因另一個原因而使用它,而該原因與最初的目的是一致的。

7.2 如我們需要將你的個人資料用於非相關目的,我們將通知你且我們將解釋允許我們如此行事的法律依據。

7.3 請注意,在法律要求或允許的情況下,我們可在你不知情或你不同意的情況下,以符合本私隱聲明所載的資料私隱處理方法處理你的個人資料。

E. 披露你的個人資料

相關TVB會員賬戶服務

1.1     請參閱上文D部分(我們如何使用你的個人資料)的第5.1和5.2段,了解我們與TVB集團內其他適用公司交流及共用相關你的身份和聯繫個人資料更新的詳細信息以及與TVB相關的任何數據同步 會員ID憑證'單一登入功能'(包括若干個人資料同步更新功能)。此類用戶個人身份和聯繫個人資料交流及更新(不時更新的)功能將於在有需要的範圍內使你能夠進接我們所提供 的在線服務或登入你於適用的TVB集團公司的賬戶。

1.2       我們可因如上文D節(我們如何使用你的個人資料)列表中所載的目的與以下各方分享你的個人資料:

a. 內部第三方

  • 位於香港及歐盟地區作為資訊處理者的TVB集團內其他公司,其提供資訊科技(IT)、系統管理服務及/或企業支援服務。Big Big Channel Limited是負責管理對我們收集、使用及持有的個人資料的一方。至於如以上文D節第5.2段所述,我們的母公司/電視廣播有限公司(/TVB)是負責管理及使用儲於你的TVB會員ID服務用戶/單一登入的功能內的身份和聯繫資訊的控制者(controller)及處理者(processor),而每一間提供你所訂閱的有關在線服務/(或提供有關服務的流動應用程式)的相關具單一登入功能TVB集團公司(包括我們/BBCL)亦將各為負責管理這些儲於你的TVB會員ID服務用戶內及單一登入功能的身份和聯繫資訊上之控制者(controller(s))。

 

  • 在適用法律允許的範圍內,我們和TVB集團公司也可以作出於本隱私聲明中所述的目的,彼此之間交流你的個人資訊;如果你有同意這種用途,並包括每個公司的營銷目的。

 

  • 連接TVB集團公司服務的用戶,應參閱相關的TVB集團公司個別的使用你的個人資訊的隱私聲明。其他TVB集團公司在某些方面的隱私聲明可能與本隱私聲明有所不同。

b. 外部第三方

  • 位於香港、亞洲、美國、或歐盟地區作為處理者的服務供應商,其提供資訊科技(IT)、系統管理服務、及/或企業支援服務。

 

  • 擔任資訊處理者或聯合資料控制者的專業顧問:包括在香港,亞洲,美國或歐盟設有諮詢,銀行,法律,保險和會計服務的律師,銀行家,審計師和保險公司。

 

  • HM Revenue & Customs,監管機構和其他在香港,亞洲,美國或歐盟區擔任資訊處理者或聯合人資訊控制者,要求在某些情況下報告其資訊處理活動。

 

  • 其他第三方,例如市場研究人員,防欺詐機構,市場研究人員價格比較網站,包括與以下技術,支付和交付服務提供商各方共享聯繫:

v. 技術訊息分析服務提供商

i. Google Inc.設於歐盟以外;

ii. NicePeopleAtWork 設於歐盟內部;

iii. AC Nielsen設於歐盟以外;

iv. Facebook設於歐盟境外;

v. Emarsys設於歐盟境外;

vi. Google Ad Remarketing設於歐盟境外。

 

v. 廣告網絡提供商

i. DoubleClick設於歐盟之外;

ii. Google Analystics設於歐盟以外。

 

v. 財務和交易訊息服務提供商:

i. Apple Inc. 設於歐盟之外;

ii. Google Inc. 設於歐盟境外;

iii. AsiaPay Limited設於歐盟以外;

iv. mPay Limited設於歐盟境外;

v. Alipay設於歐盟境外;

vi. UnionPay 設於歐盟境外;

vii. WeChetPay 設於歐盟境外。

v. 雲端系統﹕

i. Google Inc.設於歐盟境外。

c. 我們可選擇向其銷售、轉讓、外判或合併我們部份業務或資產的第三方。另外,我們可能尋求收購其他企業或與其合併。倘若我們的業務發生變化,則新擁有人可按本私隱聲明載列的相同方式使用你的個人資料。

1.3       我們要求所有第三方尊重你個人資料的安全性,並根據法律處理你的個人資料。我們不允許第三方服務供應商將你的個人資料用於其自身之目的,僅允許其為特定目的及按照我們的指示處理你的個人資料。

合作品牌服務

1.4       我們可能與外部非附屬我們的第三方合作提供合作品牌服務或功能,例如競賽,活動,活動或其他促銷活動(“合作品牌服務”)。我們可能持有此類合作品牌服務,或者此類服務可能託管在相關第三方的服務上。 如果你已同意此類使用,我們可能會與相關第三方共享你提供的與合作品牌服務相關的訊息。第三方對你個人訊息的使用將受相關第三方隱私聲明的約束。

F. 國際傳輸

1.1 Big Big Channel Limited(一間於香港註冊成立的公司)為負責網站、服務以及我們收集和保留關於你的個人資料的資料控制者。我們在下列情況下會與TVB集團及其他外部第三方分享你的個人資料:

  • 當我們需要履行我們即將或已經與你訂立的合約。

 

  • 當我們需要履行我們與其他人士訂立的合約以便於為你提供服務。

由於我們許多的外部第三方位於歐盟或歐洲經濟區(EEA)以外地區,所以其處理你的個人資料將會涉及將資料轉移至於歐盟或EEA以外地區。因此,該等活動將會涉及將你的資料轉移至於歐盟或EEA以外地區。

1.2 在其他情況下,倘我們將你的個人資料轉移至於歐盟或EEA以外地區,則我們會尋求確保實施以下至少一項保障措施,以保護你的個人資料:─

  • 我們僅會將你的個人資料轉移至已被歐洲委員會視為為個人資料提供足夠保護水平的國家。

 

  • 倘我們使用若干服務供應商,我們可使用歐洲委員會批准的指定合約,其為個人資料提供與歐洲相同的保護。

 

  • 倘我們使用美國供應商,若它們是《私隱護盾》(Privacy Shield) (或其要求它們對在歐洲與美國之間分享的個人資料提供類似的保護)的成員,則我們可將資料轉移予它們。

G. 資料安全

1.1 我們已採取適當的安全措施,以防止你的個人資料意外遺失、以未經授權的方式使用或存取,以及修改或披露。此外,我們限制有業務需要去知悉的僱員、代理、承包商及其他第三方存取你的個人資料。他們僅會按照我們的指示處理你的個人資料,並須遵守保密責任。

 

1.2 我們已制定程序處理任何可能發生的個人資料外洩事故,並會於法律要求的情況下就個人資料外洩事故通知你及任何相關監管機構。

 

1.3 我們有資料保護及資訊安全的內部政策,該等政策界定我們對你的私隱作出的承諾及責任。我們為處理個人資料的員工提供定期培訓,以防止任何濫用並協助確保你的個人資訊被妥善保管。我們不會將你的資訊保存至超過所需的時間或法律規定須保存的時間。我們將以安全的方式處置書面記錄或刪除任何電子個人資訊。

H. 資料保留

1. 你的個人資料將被我們保留多久

1.1 我們僅會將你的個人資料保留至法律允許的一段必要時間,以履行我們收集該資料的目的,包括為了滿足任何法律、會計或申報要求。

1.2 在其他情況下,倘我們將你的個人資料轉移至於歐盟或EEA以外地區,則我們會尋求確保實施以下至少一項保障措施,以保護你的個人資料:─

我們決定資料保留期時所考慮的因素

1.2 為決定個人資料的適當保留期,我們會考慮:

  • 個人資料的數量、性質及敏感性;

  • 未經授權使用或披露你的個人資料所造成的潛在危害風險;

  • 我們處理你個人資料的目的;

  • 我們是否能透過其他方法達致該等目的;及

  • 適用法律規定。

1.3 按照法律,我們必須在客戶終止關係後的一段必要時間內保留有關客戶的基本資訊(包括聯絡、身份、財務及交易資料)以遵守法律規定(例如為會計或稅務目的)。

1.4 在某些情況下,你可要求我們刪除你的資料:進一步資訊參見下文I節(你的法定權利)第1.2(c)段下的(請求刪除你的個人資料)。

1.5 在某些情況下,我們可基於研究或統計目的以匿名(anonymise)方式使用你的個人資料(因此其不再與你有關聯),在這種情況下,我們可無限期使用該資訊而毋須向你作出進一步通知。

I. 你的法定權利

1.1 在某些情況下,你在資料保護法之下享有與你個人資料有關的權利。請見以下段落以了解更多有關該等權利。在可能的情況下,我們將尋求遵循你的要求,但我們或會被要求持有或處理資訊以符合法律規定。所有請求將及時予以考慮並盡可能在一個月內受理。若你的請求特別複雜或你提出多個要求,我們偶爾或需花超過一個月時間處理。在此等情況下,我們將通知你並持續知會你最新的情況。

1.2 你有權要求︰

a. 請求存取你的個人資料 (通稱為“存取個人資料請求”)。

這使你能夠收到我們持有關於你的個人資料的副本,並查閱我們是否合法地處理它。

(b)    請求改正你的個人資料。

         我們旨在確保我們持有的有關你的個人資料是準確及最新的。在有些情況下,你或許發現我們持有關於你的資訊不再準確,而你有權予以糾正,請通過登入我們的網站/流動程式進入你的用戶賬戶更新你的個人資訊或聯絡我們 或向我們的資料私隱團隊發送電子郵件data.protection@bigbigchannel.com.hk。於處理其中我們可能須要確實你提供給我們的新資料的準確性。

(c)     請求刪除你的個人資料。

         你有權在我們沒有充分理由繼續處理你的個人資料下請求刪除及獲得刪除確認:

  • 就收集資料的目的而言,不再需要該資料;

 

  • 你已成功行使反對處理個人資料的權利(見下文 i.e. 1.2(d));

 

  • 當不存在進一步處理的法律依據;或

 

  • 於遵守當地法律存在刪除資料的法定義務。

但是,這將不會影響你要求刪除前已執行的任何處理的合法性。並且出於特定的法律原因我們可能無法遵守你的刪除請求,於適用時,我們將在收到你刪除請求時通知你。我們也可能因此而無法向你提供某些產品或服務,如在你要求刪除時發生此情況,我們將通知你。

(d)    反對處理你的個人資料。

你有權要求我們停止使用你的個人資料,然而這可能造成延誤或阻止我們依據你的服務請求或你目前與我們訂立的合約向你交付產品或服務。你有權反對我們依賴合法利益(或第三方的)為基礎上處理個人資料,由於你的特定情況下及因你認為以此為基礎而進行處理個人資料會影響你的基本權利和自由,就此而促使你提出反對。你亦有權反對我們處理你的個人資料,以用於直接營銷目的。 在某些情況下,我們可能會論證我們有令人信服及超越你的權利和自由的合法理由來處理你的訊息。

(e)    請求暫停或限制處理你的個人資料。

若出現下列情況,你有權要求暫停或限制處理我們所持的你的若干方面個人資料:

 

  • 若個人資料的準確性存在爭議,或

 

  • 我們的處理雖屬非法,但你不希望刪除你的個人資料,或

 

  • 若就處理而言不再需要個人資料,但你需要該等資料用作建立、行使或抗辯法律申索,或

 

  • 若你已反對處理,有待驗證該反對之前

然而,這將不會影響在你要求之前已執行的任何處理的合法性,及我們可能無法根據你的服務請求或依據我們目前與你訂立的合約向你提供若干產品或服務。若在你請求限制或暫停處理你若干方面的個人資料時出現此情況,我們將通知你。

(f)     要求將你的個人資傳輸給你或第三方。

我們將以結構化,向你或你選擇的第三方提供常用的機器可讀格式的你的個人資料。 請注意,此權利僅適用於你最初同意我們使用的自動式訊息或相關我們使用該訊息履行我們與你簽訂合同的情況。

(g)    撤回許可的權利。

在我們依賴你所給予處理你的個人資料的同意情況下撤銷同意的權利。但是,這不會影響你於撤銷同意之前進行的任何資料處理的合法性。如果你撤銷同意,我們可能無法向你提供某些產品或服務。如適用我們將於到你撤回同意的請求作出會通知。

  • 在可能的範圍內,我們將遵循你的要求,但是我們可能須保留或處理資料以遵守法律規定。

 

  • 若你不滿我們使用你個人資料的方式,你亦有權向歐盟區內的相關資料保護事宜監管當局(relevant supervisory authority)投訴。然而,希望你在聯絡相關資料保護事宜監管當局前,請先聯絡我們透過發送電子郵件我們的資料私隱團隊data.protection@bigbigchannel.com.hk,讓我們有機會能解決你的疑慮。

2.         我們的聯絡詳情

若你希望行使上述任何權利,請透過向資料私隱團隊發送電郵(電郵地址data.protection@bigbigchannel.com.hk)聯絡我們,並指出尋求哪種類型的資訊:

Big Big Channel資料私隱團隊

電郵地址:data.protection@bigbigchannel.com.hk

郵寄地址:香港九龍將軍澳

將軍澳環保大道

201號邵氏影城製作大樓

四樓及五樓

3. 一般情況下毋需費用

你毋需為存取你的個人資料(或行使上述第1.2段所載任何其他權利)而支付費用。然而,若你的請求明顯毫無根據、重複或超乎適度,則我們或會收取合理費用。或者,在該等情況下,我們可拒絕遵循你的請求。

4. 我們可能需要你的協助

我們可能要求你向我們提供具體資訊,以幫助我們確認你的身份,及確保你存取你個人資料的權利(或行使你的任何其他權利)。這是一項確保個人資料不會向無權接收的任何人士披露的安全措施。我們亦可聯絡你,要求你就你的要求提供進一步資訊,以加快我們的回覆時間。

5.         回覆時限

我們會盡力在一個月內回覆所有合法請求。若你的請求尤其複雜或你作出多項請求,則我們偶爾可能需超過一個月才能回覆。在此等情況下,我們將通知你並持續知會你最新的情況。

J. 總則

本私隱聲明以英文書寫,可能被翻譯成其他語言。若本私隱聲明的英文版與翻譯版本存在任何差異,則以英文版為準。

K. 詞彙表

合法的基礎︰

合法利益” 是指我們的業務在開展和管理業務方面的利益,使我們能夠改進我們的服務/產品,並改善你使用和訪問我們的服務/產品的體驗。在我們為合法利益處理你的個人資料之前,我們會確保考慮並平衡對你(正面和負面)以及你的權利的任何潛在影響。我們不會將你的個人資料用於我們的利益被你的影響所取代的活動(除非我們徵得你的同意或法律要求或允許)。你可以通過聯繫我們獲取有關我們如何評估我們的合法利益以及對你在特定活動方面可能產生的任何潛在影響的更多訊息。

履行合約” 意味著為你作為合約當事人其中一方所必需履行的合約在情況下,或者在簽訂此類合同之前根據你的要求而採取的你的個人資料處理措施。

遵守法律或規管義務” 意味著在必要時處理你的個人資料,以履行我們應遵守的法律或規管義務。

本私隱聲明最後更新於2020年04月06日

版本﹕2.0

[1]     在本私隱聲明中,當我們提到「我們」或「我們的」時,是指你個人資料的控制者及負責處理你的個人資料為大台網有限公司(Television Broadcasts Limited)。

[2]    此列表將被不時更新,以反映參與使用單一賬戶登入功能提供服務的TVB集團公司。

[3] 各「資料類別」中的不同個人資料類型請參見上文B節第1段(我們收集的關於你的資料)。

 

Full Privacy Notice

(Applicable to users/customers whilst being in the European Union wishing to access our Services)

Our Privacy Notice was last updated on 06-Apr-2020

Introduction

We/Big Big Channel Limited (BBCL) (see note below) respect your privacy and are committed to protecting your privacy. This Privacy Notice tells you how we collect use and hold personal information about you when you register as a BBCL user to access our products and/or services, use our website www.bigbigchannel.com.hk (“Website”), mobile apps, our services, and/or access/subscribe/download contents whilst you are in the European Union (EU). Information about you may be collected in paper form, by telephone, online, by email, or via other electronic means, for examples: when you use our Website to subscribe for products or services, activate/ download/enable our mobile app(where applicable), or when you create or log into your Big Big Channel(see note below) account to access our interactive services (together the “Service”) whilst you are in the EU.

This Privacy Notice was last updated on the above date and incorporates the new European privacy law under the General Data Protection Regulation (EU) 2016/679, which came into effect on 25 May 2018 (“Data Privacy Law”). We are working towards enhancing our systems to meet these changes as they may be applicable in relation to those service users/customers wishing to access our Services whilst they are in the EU. 

This Privacy Notice is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can download a pdf version of the policy.

Note: Big Big Channel is a service provided by Big Big Channel Limited (a company incorporated in Hong Kong). BBCL user account adopts a single log in credential and user account authentication (“Single Log-in Function”) via the TVB member ID service provided by Television Broadcasts Limited (TVB) (TVB is a company incorporated in Hong Kong and is the parent company of BBCL) to facilitate users accessing online services offered by applicable companies within the TVB group of companies using the Single Log-in Function (“TVB Companies with Single Log-in Function”).

Contents

Data Privacy Overview

A. Important information and who we are and contact details

B. The information we collect about you

C. How is your personal data collected

D. How we use your personal data

E. Disclosures of your personal data

F. International transfers

G. Data security

H. Data retention

I. Your legal rights

J. General

K. Glossary

Data Privacy Overview

(Applicable to users/customers whilst being in the European Union wishing to access our Services)

Our Privacy Notice was last updated on 20-Nov-2018

The controller responsible for the personal data we hold about you

We/Big Big Channel Limited (BBCL) (see note below) respect your privacy and are committed to protecting your privacy.

This gives an overview of our Privacy Notice on how we collect use disclose transfer and store your personal data while you are in the European Union (“EU”). To incorporate the new privacy law under the General Data Protection Regulation (EU) 2016/679 which came into effect on 25 May 2018 (Data Privacy Law),  we are working towards enhancing our systems to meet these changes as they may be applicable in relation to those users/customers who access our products or services whilst they are in the EU.

Big Big Channel Limited is the controller responsible for the Website, the Service (as defined in the Introduction paragraph of the Full Privacy Notice), and for the personal information we collect use and hold about you as data controller (controller).

As to the specific items of your Identity and Contact information collected by and held in the Single Log-in Function of your TVB member ID service user account for accessing our Service, they are managed by our parent company Television Broadcasts Limited (TVB) as “data controller” and “data processor” (see Section D, paragraph 5.2 of the Full Privacy Notice below for more details).

Note: Big Big Channel is a service provided by Big Big Channel Limited (a company incorporated in Hong Kong).

Overview contents

  1. Data Privacy Law and our approach towards protecting your personal information

  2. Your personal information and the Purposes for which we use your personal information

  3. International transfers

  4. Accessing correcting or updating your personal information

  5. Your Legal Rights

  6. Contact Us and further information

1.          Data Privacy Law and our approach towards protecting your personal information

The Data Privacy Law protects your privacy and ensures that the personal information that we hold about you is processed fairly and lawfully.

Personal information is data that can identify you, such as your name, address, and contractual details. It does not include data where the identity has been removed (anonymous data). We are obliged to observe the six Data Privacy Law principles when we collect use disclose transfer and store your personal information to ensure the data shall be :- 

  • processed lawfully, fairly and transparently; 

  • collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with the initial purposes; 

  • adequate, relevant and not excessive; 

  • accurate and kept up to date; 

  • kept in a form which permits identification of the individual for no longer than is necessary;

  • processed in a manner that ensures appropriate security of the personal data.

2.         Your personal information and the Purposes for which we use your personal information

We may collect, use, store and transfer the following different kinds of personal data about you: Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data, Usage Data, Marketing and Communications Data.

We explain these categories of data in Section B (The information use collect about you) of our Full Privacy Notice.

We use different methods to collect data about you, which are explained in Section C (How is your personal data collected) of the Full Privacy Notice.

 

We will only use your personal information when the law allows us to. Personal information which you provide to us or we collect from you or from a third party will be kept securely and will be used for purposes stated when the information is collected. For examples, we will use your personal information in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where we need to progress financial transactions. 

 

  • To allow statistical analysis of information so we can plan the provision of Service:-  ​

    • we will retain and evaluate information on your recent visits to our Website and how you move around different web pages (and how you use our Service) for analytic purposes to understand how you use our Website and/or Service so that we can make the Website (and Service) more intuitive. 

    • we will keep a record of content(s) that you have clicked on via the Service, watched, or subscribed and use that information to target advertising to you that is relevant to your interests, which we have identified based on such information.   

    • we will retain your transaction history and use details of the product(s) you have previously purchased to make suggestions to you for other product(s) that we believe would also be of interest to you.  

  • Where it is necessary for our legitimate interests (or those of a third party) and that your interests and fundamental rights do not override those interests. Please see the table below paragraph 1.4 of Section D (How we use your personal data) and click https://promo.bigbigchannel.com.hk/en/eupn to learn more about what we mean by legitimate interests and when we process your data for our legitimate interests. 

  • Where we need to comply with a legal or regulatory obligation.

Please click https://promo.bigbigchannel.com.hk/en/eupn (i.e. paragraph 1.4 Section D of the Full Privacy Notice) to learn more about the ‘purposes’ for which we may use your personal information when we process your data.

Consent

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you. Please see paragraph 2, Section D (how we use your personal data) of the Full Privacy Notice for further details by clicking https://promo.bigbigchannel.com.hk/en/eupn.

Where we need to collect personal information by law, or under the terms of a contract or subscription we have with you and you decline to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In such event, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 

For a description of the purposes we plan to use your personal information, and which of the legal bases we rely on to do so, and what our lawful basis/legitimate interests are where appropriate are set out in the table below paragraph 1.4, Section D (How we use your personal data) of the Full Privacy Notice.

Third-party links

Our Website and Service may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website or Service, we encourage you to read the privacy policy of every website you visit.

3.         International transfers

We may transfer, store and process your personal data outside the EU/European Economic Area. More detail can be found in Section F of our Full Privacy Notice, please click here.

4.         Accessing, correcting or updating your personal information

You can access correct delete modify or update your registration, personal information and marketing preferences by:

  • Log onto your user account via the Big Big Channel mobile app or visit our Website at www.bigbigchannel.com.hk. If you have subscribed for more than one of our services, you may need to update other ‘service or application’ specific item(s) of personal information each separately.

  • Sign into your TVB member ID user account via the mobile app of TVB Group company(ies) which require or accept TVB member ID credential for account log-in authentication (TVB Companies with Single Log-in Function). If you have subscribed for more than one of our services of TVB Companies with Single Log-in Function, you may need to update other ‘service or application’ specific item(s) of personal information each separately;

  • Emailing our ‘Data Protection Team at ‘Big Big Channel Limited data.protection@bigbigchannel.com.hk’.

5.          Your Legal Rights

Under certain circumstances, you have rights under data privacy laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the relevant competent ‘supervisory authority’ in the EU for data protection issues under the General Data Protection Regulation (EU) 2016/679 (Data Privacy Law). We would, however, appreciate the chance to deal with your concerns by contacting us before you approach the supervisory authority so please contact us in the first instance.

You are entitled to:

  • Find out what personal information we hold about you,

  • Ask for out of date or inaccurate data to be updated, corrected, erased, or destroyed,

  • Request that we do not use personal information to send you marketing information,

  • Request that decisions about you are not made solely by an automated process,

  • Request that we provide a copy of personal data you have provided to us and in a format which will allow you to transfer the data to another data controller,

  • Request that we cease to process (or suspend processing) your data if you believe that the processing will cause you harm or distress

More detail can be found in Section I (Your legal rights) of our Full Privacy Notice, please click https://promo.bigbigchannel.com.hk/en/eupn.

6.          Contact Us and further information

If you wish to exercise your legal rights in respect of the personal information we hold about you, please contact us by email at data.protection@bigbigchannel.com.hk or write to: for the attention of the Data Protection Team at Big Big Channel Limited, Level 4 & 5, Production Centre of Shaw Studio, 201 Wan Po Road, Tseung Kwan O, Kowloon, Hong Kong. For your protection, we may need to verify your identity before implementing your request.

Please contact us immediately should you have reason to believe that the security of any of your account with us might have been compromised.

For more information on how we process your personal data including on data security, data retention and lawful processing bases, please access and see Sections G (Data Security)  and H (Data Retention)  of our Full Privacy Notice.

A.      Important Information and Who We Are

1           Purpose of this Privacy Notice

1.1       This Privacy Notice aims to give you information on how we collect and process personal information about you through your use of the Website and/or the Service, including any data you may provide to us when you use or purchase our product(s) or services, register as a subscriber, access our Service, visit our Website, download/activate/ enable our app, or take part in any of our contest.

1.2       It is important that you read this Privacy Notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing information about you, so that you are fully aware of how and why we are using such information. This Privacy Notice supplements other notices and is not intended to override them.

2          Controller of personal information

2.1       Big Big Channel Limited/BBCL is the controller responsible for the Website, the Service, and for the personal information we collect use and hold about you (together “we”, “us” or “our”[1]). We may share your personal information with our parent company Television Broadcasts Limited (“TVB”) and affiliates and associated companies within the group of companies of Television Broadcasts Limited (“TVB Group”) for processing purposes. Details of the legal entities within the TVB Group can be found in the annual report of Television Broadcasts Limited (http://corporate.tvb.com/_upload_/article/en/cb74bfb161bb59b766ce147904953ea7.pdf).

2.2       The specific items of your Identity and Contact information collected by and held in the Single Log-in Function of your TVB member ID service user account for accessing our Service are managed by our parent company Television Broadcasts Limited (TVB) as “data controller” and “data processor” (see Section D, paragraph 5.2 of the Full Privacy Notice below for more details). Any update you make to such information will be synchronized to update the relevant items of your Identity and Contact information held in your BBCL user account, your user account with TVB member ID service, as well as your other user account(s) that you have set up with such other TVB Companies with Single Log-in Function (please see Section D, paragraph 5.2 below for more details). Click https://promo.bigbigchannel.com.hk/en/eupn for a list of TVB Companies with Single Log-in Function[2].

3           Contact Details

Our contact details are:

For the attention of: Data Protection Team, Big Big Channel Limited

Email Address: data.protection@bigbigchannel.com.hk

Postal Address: Level 4 & 5, Production Centre of Shaw Studio,

                             201 Wan Po Road,

Tseung Kwan O, Kowloon,

Hong Kong

4           Changes to this Privacy Notice and your duty to inform us of changes

4.1       We regularly review this Privacy Notice and this version was last updated on 20-Nov-2018. Where applicable historic versions are archived here at https://bigbigchannel.com.hk/en/eupn OR can be obtained by contacting us.

4.2       It is important that the personal information we hold about you is accurate and current. You can access correct delete modify or update your registration, personal information and marketing preferences by logging on your user account via the Big Big Channel mobile app or visit our website at www.bigbigchannel.com.hk. Alternatively, you can also access correct delete modify or update your registration, personal information and marketing preferences by signing onto your TVB member ID user account via the TVB member ID app, or visit our Website www.bigbigchannel.com.hk.

             If you have subscribed for more than one of our Services or services of other companies in the TVB Group and that there are other changes in the ‘services/app(s)’ specific item(s) of personal information, you may need to update each separately. Alternatively, please write to us by emailing our Data Protection Team, Big Big Channel at data.protection@bigbigchannel.com.hk and tell us if your personal information changes during your relationship with us.

B.      The Information We Collect About You 

Personal information or personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

1           What information we collect

1.1       We may collect, use, disclose, transfer and store different kinds of personal information (personal data) about you. We have grouped them together in the following category:

Identity Information such as:

  • First name

  • Last (surname) name

  • Nickname/pseudonym/assumed name (relevant for accessing the interactive features of the Service)

  • Email address

  • Year of Birth (optional)

  • Month of Birth (optional) (for special birthday month greeting)

  • Contact number

  • Gender

  • Password

Contact Information such as:

  • Delivery address(via BigBigShop)

  • Email address

  • Contact number

Financial Information such as:

  • Payment records related financial information (where applicable)

Transaction Information such as:

  • Payment record from end customer

  • Payment method

  • Detail of products and services customer have purchased from us or business partner

Technical Information such as your:

  • Internet protocol (IP) address

  • Login data

  • Browser type and version

  • Time zone settings and location

  • Operating system and platform

  • Other technologies in the device you use to log in to websites and services

Profile Information such as:

  • First name,

  • Last (surname) name

  • Nickname/pseudonym/assumed name (relevant for accessing the interactive features of the Service)

  • Gender

  • Year of Birth (optional)

  • Month of Birth (optional) (for special birthday month greeting)

  • Email address

  • Contact number

  • Marketing and Communications preferences.

Usage Information such as:

  • Downloading history

  • Video playback history

  • Bookmarked record

  • Favorite product

  • User comments or like on video

  • User’s gifting

i. Marketing and Communications Information such as:

  • Marketing and communications preferences.

Please see the table under paragraph 1.4 of Section D (How we use your personal data) below click https://promo.bigbigchannel.com.hk/en/eupn for a description of the purposes we plan to use your personal data and the lawful bases/legitimate interest we rely on to do so.

1.2 We also collect, collate, use and share Statistical Information such as analytical or demographic data for any purpose. Statistical Information could be derived from the personal information about you but is not considered personal data in law as this information will not directly or indirectly reveal your identity. For example, we may make use of your Usage Information to calculate the percentage of users accessing a specific service or website feature. However, if we combine or connect Statistical Data with your personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data which will be used in accordance with this Privacy Notice.

1.3 We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

1.4 Where we need to collect personal data by law, or under the terms of a contract we have with you and you decline to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In such event, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 

2.          Third party data

You may occasionally need to provide personal information about other individual(s) to us. In each of such event, you are required to first obtain the express authorization of such individual(s) before using, disclosing and transferring their personal information to us for the relevant purposes. We may require you to provide us with any supporting documents which may be necessary to prove such authorization. You should also advise such individual(s) that we may contact such individual(s) for further information.

C.      How We Collect Your Personal Data

  1. We use different methods to collect data from and about you including through:

  • Direct interactions (information you give us). You may give us your Identity, Contact and Financial Information by filling in forms on our Website, downloading/enabling our mobile app, by corresponding with us by post, phone, email, and other electronic means or otherwise. This includes personal data you provide when you: ​

    • apply for our product(s) or services;

    • purchase our product(s); 

    • create an account in our Website or mobile app;

    • provide delivery address of purchased product(s);

    • request marketing materials to be sent to you;

    • enter a contest, promotion, survey or mini-game;

    • engage in interactive communications with us;

    • engage in the interactive feature of the Service;

    • contact our customer services; or

    • give us feedback. 

  • Automated technologies or interactions. As you browse or interact with the Website or mobile app(s), or use any of our product(s) or services (for example, when you visit our Website or activate/enable/use our mobile app(s), or when you create or log in to your Big Big Channel account or your other on-line services user account with other TVB Group company(ies) using the TVB member ID credential), we may automatically collect Technical Information about your device, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Information about you if you visit other websites employing our cookies, server logs or other similar technologies. Cookies and those similar technologies allow us to analyze web traffic and evaluate how you move around for analytics purposes to understand how you and other users use it so that we can make it more intuitive. Please see our COOKIE POLICY (https://bigbigchannel.com.hk/en/cookies_policy) for further details.

  • Third parties or publicly available sources. To the extent permitted by applicable law, we will receive personal data about you from various third parties and publicly available services as set out below: 

  • Technical Information from the following parties:

a. analytics providers

​i. Google Inc. based outside the EU;

ii. NicePeopleAtWork based inside the EU

iii. AC Nielsen based outside the EU

iv. Facebook based outside the EU;

v. Emarsys based outside the EU;

vi. Google Ad Remarketing based outside the EU

b. advertising networks

i. DoubleClick based outside the EU

ii. Google Analytics based outside the EU

  • Contact, Financial and Transaction Information from providers of technical, payment and delivery services:

 

a. Apple Inc. based outside the EU

b. Google Inc. based outside the EU

c. AsiaPay Limited based outside the EU

d. mPay Limited based outside the EU

e. Alipay based outside the EU

f. Union Pay based outside the EU

g. WeChat Pay based outside the EU

  • Cloud system

 

a. Google Inc. based outside the EU

  • Link to third party sites or apps. Our Service may be linked to third party sites or apps which may carry third party advertising marketing materials, applications, functionality or other features (“materials”). Please note that we are not responsible for any third party sites, mobile apps or materials, you should check and read the privacy policy of the relevant third party when you access or click on such materials or sign up any third party special offer. When you leave our Website or Service, we encourage you to read the Privacy Policy of every Website you visit.

  • Telephone call. We will inform you if we monitor or record any telephone conversations between you and us for security reason, for record keeping of the transaction and/or for staff training purposes.

D.      How We Use Your Personal Data

1.        We will only use your personal data in the following circumstances

 

1.1       We will only use your personal data when the law allows us to.

 

1.2       Personal information which you provide to us or we collect from you or from a third party will be kept securely and will be used for purpose(s) stated when the information is collected. For examples, we will use your personal information in the following circumstances:

 

  • Where we need to perform the contract we are about to enter into or have entered into with you:-

    • we use the information collected to provide the Service to you, including: fulfilling your subscription, creating and managing your account(s) with us, sending information to you about your relationship and transactions with us, allowing you to communicating with us updating the information we hold about you (where applicable, including the information relevant to the single login authentication functionality as held by other mobile app(s) of the relevant TVB Group companies).

 

  • Where we need to progress financial transactions. 

 

  • To allow statistical analysis of information so we can plan the provision of Service:-

    • we will retain your transaction history and use details of the product(s) you have previously purchased to make suggestions to you for other product(s) or that we believe would also be of interest to you.

    • we will retain and evaluate information on your recent visits to our Website and how you move around different web pages (and how you use our Service) for analytics purposes to understand how you use our Website and Service so that we can make the Website (and Service) more intuitive.

    • we will keep a record of content(s) that you have clicked on via the Service, watched, or subscribed and use that information to target advertising to you that is relevant to your interests, which we have identified based on such information. 

 

  • Where it is necessary for our legitimate interests (or those of a third party) and that your interests and fundamental rights do not override those interests:-

    • we may use your personal data where we believe to be necessary or appropriate in order to protect, enforce, or defend the legal rights/contractual obligations, privacy, safety, or property of Big Big Channel, Television Broadcasts Limited, the TVB Group or their employees, agents and contractors; protect the safety, privacy, and security of users of our Service to the extent permitted by applicable law.

    • ​​protect against fraud or other unlawful activity or for risk management purposes to the extent permitted by applicable law. 

 

  • Where we need to comply with a legal or regulatory obligation.

 

Consent

 

1.3       Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. Please see paragraph 2 below for further details. You have the right to withdraw consent to marketing at any time by contacting us.  

 

Purposes for which we use your personal data

 

1.4       A description of the purposes we plan to use your personal data, and which of the legal bases we rely on to do so, and what our lawful basis/legitimate interests are where appropriate are set out in the table below. 

 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

(a)

(b)

(c)

(d)

(e)

(f)

Purpose / Activity

To register you as a new customer and/or user with a single login identification credential (TVB member ID service), administer and/or manage user account registration  and your personal data held in your user account:

  • To enable you to access our Service;

  •  To facilitate you to access online services offered by the applicable companies within the TVB Group which accept or require TVB member ID credential to log in;

  • To facilitate your sharing of information between the Service and your social media account(s) to the extent as you connect or have set up linkage between your user account with us and your social media account(s).

To process and delivery your order including:

 

  • Manage payments, fees and charges.

To manage our relationship with you including:

 

  • Tell you about changes to our terms or privacy policy;

 

  • Tell you about changes to our products/services;

 

  • Ask you to leave a review or take a survey.

To enable you to take part in a contest, prize draw, complete a survey, other interactive communication with us.

To administer and protect our business, the Website and the Service, including:

 

  • troubleshooting;

  • data analysis;

  • testing;

  • system maintenance; 

  • support; 

  • reporting; 

  • hosting of data.

To deliver relevant content marketing materials and advertisements to you and measure or analyze the effectiveness of the advertising we serve to you.

Data[3] Category 

Lawful basis /

Legitimate Interest

  • Identity

 

  • Contact

  • Performance of a contract with you or to take steps to enter into a contract with you

 

  • Necessary for complying with service pledges

 

  • Necessary for our legitimate interests in keeping our records updated, enhancing or improving your experience as a registered user of TVB member ID credential authentication service in using our products, accessing our services and, where applicable, other services offered by the applicable TVB Group companies which accept TVB member ID to login.

  • Identity

 

  • Contact

 

  • Transaction

 

  • Marketing and

Communications

  • Performance of a contract with you

 

  • Necessary to comply with a legal obligation

 

  • Necessary for our legitimate interests in recovering debts due to us

  • Identity

 

  • Contact

 

  • Profile

 

  • Marketing and Communications

  • Identity

 

  • Contact

 

  • Profile

 

  • Usage

 

  • Marketing and Communications

  • Identity

 

  • Contact

 

  • Technical 

  • Identity

  • Contact

 

  • Profile

 

  • Usage

 

  • Marketing andCommunications

 

  • Technical

  • Performance of a contract with you

 

  • Necessary to comply with a legal obligation

 

  • Necessary for our legitimate interests in keeping our records updated, studying how customers use our products or services, enhancing or improving our services or communications for the benefit of our customers, and identifying and preventing fraud

  • Performance of a contract with you

 

  • Necessary for our legitimate interests in studying how customers use our products or services, developing and growing our business, and determining the effectiveness of promotional campaigns and advertising

  • Necessary to comply with a legal obligation 

 

  • Necessary for our legitimate interests in running our business, provision of administration and IT services, ensuring network and information security, preventing fraud, and in the context of a business reorganization or group restructuring exercise

  • Necessary for our legitimate interests in studying how customers use our products or services, developing and growing our business, and marketing our products or services to existing customers to increase sales

 

  • Necessary for our legitimate interests in studying your shopping history and usage of products purchased to make suggestions to you for other products which we believe you will also be interested in

(g)

(h)

To use data analytics to

  • improve the Website, the Service, advertising, marketing, customer relationships and experiences;

 

  • conduct research in relation to the Service we provide;

 

  • enable us to better understand the demographics of our users;

 

  • perform statistical analysis of your behavior and interest in any Services we provide.

To make suggestions and recommendations to you about goods and services that may be of interest to you, for example, we have an interest in making sure the marketing/marketing materials we distribute is relevant for you, so we may process your information to:

  • send you marketing that is tailored to your interest;

  • provide other Services better tailored to your needs.

  • Technical

  • Profile

  • Usage

  • Identity

  • Contact

 

  • Profile

 

  • Usage

 

  • Technical

  • Marketing andCommunications

  • Necessary for our legitimate interests in defining types of customers for our products/services, keeping the Website updated and relevant, enhancing, personalizing or otherwise improving our products/services for the benefit of our customers, and formulating our marketing strategy

 

  • Necessary for our legitimate interests in evaluating information on your  visits to our Website and how you move around for analytics purposes to understand how you and other users use it so that we can make it more intuitive

 

  • Necessary for our legitimate interests in studying how customers use our products or services, to enable us to develop and grow our business, to enhance modify or personalize or otherwise improve our services or communications for the benefit of our customers and in determining the effectiveness of promotional campaigns and advertising

  • Necessary for our legitimate interests in developing our business, and marketing our products/services to existing customers to increase sales

 

  • Necessary for our legitimate interests in using the record of the content(s) or offer(s) that you have clicked on or watched or subscribed to target advertisement to you that is relevant to your interest, which we have identified based on content(s) you have watched or subscribed or offer(s) that you have clicked on

2.          Marketing and promotional offers

2.1       We strive to provide you with choices regarding certain personal data uses particularly around marketing and advertising.

2.2       We may use your Identity, Contact, Technical, Usage and Profile Information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (“marketing”). 

2.3       We have an interest in making sure our marketing is relevant for you to enable us to enhance modify or otherwise improve our service /communication for the benefit of our customers/users to determine the effectiveness of our personalized campaigns and advertising, so we may process your information to send you marketing that is tailored to your interest. If you have any concerns about personalized or interest based marketing, you have the right to object to processing that is based on our legitimate interest. For more information on your right, please see Section I (Your Legal Right) below. 

Marketing from us

2.4       You will receive marketing communications from us if you have requested the information from us, or if you have purchased similar goods and services from us and that you have not opted out of receiving marketing information. We will obtain your consent before using your information for sending other marketing communications to you. If you provide your mobile phone number to us, we may ask for your consent to receive text message alerts from us containing goods, services, event, or promotional information in a text or SMS. You have the right to object to processing your information for direct marketing purposes. You can also log into your user account via the relevant mobile app(s) that you have subscribed to adjust your marketing preferences or by following the opt-out link provided on any marketing messages sent to you, or alternatively, you can ask us to adjust by contacting us by email us at data.protection@bigbigchannel.com.hk at any time to update your preferences.

On-line interest-based direct marketing

2.5       To the extent as required by applicable law, we will obtain your consent before using your personal information for on-line interest-based direct marketing. If you have any concerns about personalized or interest based marketing, you have the right to object to processing your information for direct marketing purposes. You can adjust and update your on-line interest-based advertising preferences at any time by adjusting your internet browser setting. To learn how to opt out of online interest-based advertising, please see section 3 (Cookies) below and follow the instructions given in our COOKIE POLICY (https://bigbigchannel.com.hk/en/cookies_policy). Please read Section I (Your Legal Rights) below,

Third party marketing and consent

2.6       We will get your express opt-in consent before we share your personal data with any third party for direct marketing purposes.

Opting out

2.7       You can ask us or third parties to stop sending you marketing message at any time by checking relevant boxes to adjust your marketing preferences by following the opt-out links provided on any marketing messages sent to you or by contacting our Data Protection Team data.protection@bigbigchannel.com.hk to update your preferences.

2.8       Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration (where applicable), product or service experience or other transactions.

Third party on-line marketing

2.9       For third party on-line marketing, you can adjust and update your third party on-line marketing preferences at any time by adjusting your internet browser setting. To learn how to opt out of such third party marketing advertising, please see section 3 (Cookies) below and follow the instructions given in our COOKIE POLICY (https://bigbigchannel.com.hk/en/cookies_policy).

If you normally live outside the EU and use our Service whilst you are in the EU

2.10     If you access or seek to access our Service away from your home country (i.e. relevant to customers/users who usually reside outside the EU) and to the extent required by the Data Privacy Law, we will obtain your express ‘opt-in consent’; or, if applicable, your express ‘enhanced opt-in consent’ (see Note below) before using your personal information for sending you personalised marketing while you are staying in the EU area. You can adjust and update your marketing preferences at any time by logging into your user account and checking the relevant boxes to adjust your marketing preferences or by following the opt-out links provided on any marketing messages sent to you or by contacting our Data Protection Team data.protection@bigbigchannel.com.hk at any time.

Note:    Any such ‘opt-in consent’ or ‘enhanced opt-in consent’ you provide shall apply to any personalised marketing that you may receive from us and/or via our Service for the duration of your stay within the EU. Any ‘direct marketing consent and advertising preferences’ you have previously given will remain effective and unaffected. We will continue to rely on such advertising preferences (for marketing outside EU) you have set earlier. You can adjust and update your marketing preferences at any time, please refer to paragraph 2.7 of Section D (How we use your personal data). 

3.         Cookies

3.1       Our Service uses cookies and other similar tracking technologies (“Cookie”) to ensure efficient functioning and provide you a service in line with your preferences. A Cookie is a string of information that is sent by a website and stored in the computer or device memory.  We use Cookie technology to help log visitors to our Website and Service, to assist us in service provision or improve our Service, and to make our Website and Service and the advertising displayed on it more relevant to your interests. We also use cookies and related technology on third party websites, mobile sites and apps to show you personalized marketing based on data collected by those cookies.

3.2       You can set your internet browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Website or Service may become inaccessible or not function properly. For more information about the Cookie we use or to learn how adjust your internet browser setting, please follow the instructions given in our COOKIE POLICY (https://bigbigchannel.com.hk/en/cookies_policy).

4.         Using our Website, mobile apps and service

4.1       We regularly review this Privacy Notice and may from time to time update the terms and conditions for using our Website, mobile apps or or services (including any update to this Privacy Notice). We will tell you when this Privacy Notice has been updated. Please note that any form on our Website, mobile apps and services that capture personal information is secured.

4.2       We do not knowingly collect data relating to children.

5.          Cross TVB Group platforms single log in, social sharing and interactive features

Single log-in Function and synchronization of updates

5.1       There will be sharing of such items of your Identity and Contact information held in the Single Log-in Function of your BBCL user account /TVB member ID user account between us/BBCL, our parent company the Television Broadcasts Limited and such other TVB Company(ies) with Single Log-in Function and with whom you have set up an user account:.

-     when you apply to register as a TVB member ID user for the first time when you subscribe for/access our Service you have already subscribed for) of services of TVB Companies with Single Log-in Function

 

-     when you download/activate/enable the mobile app(s) of the applicable company(ies) in the TVB Companies with Single Log-in Function to subscribe for services or access services that you have already subscribed for;

-     when you correct modify or update any of your Identity and Contact information held in your TVB member ID service user account; and/or

 

-     when you correct modify or update your Identity and Contact information held in your user account with Big Big Channel Limited, such other TVB Companies with Single Log-in Function

The sharing of your Identity and Contact Information will be to the extent as necessary to enable you to access the relevant online services offered by the applicable TVB Companies with Single Log-in Function (including Big Big Channel Limited and the Television Broadcasts Limited). Our parent company the Television Broadcasts Limited will be the party responsible for the management of the jointly used Identity and Contact information held in your TVB member ID service user account. In all other cases, we will obtain your express opt-in consent before we share your personal data with other TVB Group and/or any third party.

Personal data held in the Single Log-in Function and TVB member ID user account

5.2       As mentioned in Section A, paragraph 2.2 above, our parent company/TVB will manage and process the items of Identity and Contact information held in the Single Log-in Function of your TVB member ID service user account as ‘controller’ as well as ‘processor’. We/BBCL and every other TVB Company(ies) with Single Log-in Function with whom you have set up a user account will also be controlling and managing such items of Identity and Contact information as ‘controller(s)’ respectively. Any updates you made to such items of your Identity and Contact Information (or you ask you to update for you) from time to time will be synchronized and updated across all of your user accounts you have set up with each relevant TVB Company(ies) with Single Log-in Function.

Social sharing functionality and interactive features

5.3       If you connect or log in our Service, the sharing of information between the Service and the relevant TVB Group company will be governed by this Privacy Notice. 

5.4       If you connect or log in our Service via your third party social media account, we may use your personal information to facilitate your sharing of information between the Service and your social media account. The use of the shared information by the service provider of your social media account will be governed by that provider’s privacy policy. If you do not wish to share information this way, please DO NOT connect your social media account with the Service or your account with any TVB Group company. 

5.5       Certain interactive or social media-like features available on or via the Service give you an opportunity to interact with us and others, for examples: chats, tagging, or providing comment on interest group forums. You should note that any information you submit, such as your name user location email address profile image likes status comments and views that you may express, will become accessible to other users of the Service as well as being publicly available to anyone which includes any search engines and automated application. We are not responsible for any information you or other user choose to submit and make publicly available through these interactive features. If you do not wish to share information this way, please DO NOT engage with the interactive features of the Service. 

6.       Collection of financial information by provider(s) of a Payment Service 

When you make a purchase from us (if applicable), you will be directed to a ‘payment service’ webpage operated by unaffiliated third party payment service provider (“Payment Service”) to facilitate the payment of any purchase you made with us. Any information that you may provide to a Payment Service will be governed by the relevant Payment Service provider’s privacy policy, rather than this Privacy Notice. We have no control over, and are not responsible for, any use of information collected through or by any Payment Service.

7.         Change of purpose

7.1       We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. 

7.2       If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

7.3       Please note that we may process your personal data without your knowledge or consent in line with our data privacy approach set out in this Privacy Notice, where this is required or permitted by law.

E.      Disclosures of Your Personal Data

TVB member ID service related

1. Please see paragraphs 5.1 and 5.2 of Section D (How we use your personal data) above for details of the sharing of your Identity and Contact information updates with other applicable companies within the TVB Group and any data synchronization linked to the of the TVB member ID credential/‘Single Log-in function’. Such sharing of your Identity and Contact information (as updated from time to time) will be to the extent as necessary to enable you to access the online services offered by us or log into your account with the applicable TVB Group companies.

2. We may have to share your personal data with the parties set out below for the purposes set out in the table in Section D (How we use your personal data) above:

a. Internal Third Parties

 

 

-         Other companies in the TVB Group acting as processors based in Hong Kong and in the EU who provide IT, system administration services and/or corporate support services. Big Big Channel Limited is the party responsible for the management of the personal data about you that we collect use and hold. As to the relevant items of your Identity and Contact information held in the Single Log-in Function, as previously mentioned in Section D, paragraph 5.2 above, we and our parent company/Television Broadcasts Limited and each of the TVB Company(ies) with Single Log-in Function that you maintain an user account with will each be responsible for the management and the processing of such items of personal information about you as date ‘controller’ as well as data ‘processor’ respectively.

-         To the extent as permitted by applicable law, we and companies within the TVB Group may also share your personal data with each other and with the TVB Group, for the purposes described in this Privacy Notice, including for each company's marketing purposes if you have consented to such use.

-         Users who visit services of companies within the TVB Group should refer to their separate privacy notices which will govern the use of your information by the relevant TVB Group companies. The privacy notices of other TVB Group companies in certain respects may differ from this Privacy Notice.

(b) External Third Parties

  • Service providers acting as processors based in Hong Kong, Asia, the United States or EU who provide IT and system administration services and/or corporate support services.

  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in Hong Kong, Asia, the United States or the EU who provide consultancy, banking, legal, insurance and accounting services.

  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in Hong Kong, Asia, the United States or the EU who require reporting of processing activities in certain circumstances.

  • Other third parties, for example, market researchers, fraud prevention agencies, market researchers price comparison sites, including:

Sharing technical Information with the following parties:

ii. Analytics providers

i. Google Inc. based outside the EU;

ii. NicePeopleAtWork based inside the EU

iii. AC Nielsen based outside the EU

iv. Facebook based outside the EU;

v. Google Ad Remarketing based outside the EU.

vi. Emarsys based outside the EU;

 

iii. Advertising networks

i. DoubleClick based outside the EU

ii. Google Analytics

Sharing contact, Financial and Transaction Information with providers of technical, payment and delivery services

i. Apple Inc. based outside the EU

ii. Google Inc. based outside the EU

iii. AsiaPay Limited based outside the EU

iv. mPay Limited based outside the EU

v. Alipay based outside the EU

vi. Union Pay based outside the EU

vii. WeChat Pay based outside the EU

  • Cloud system

a. Google Inc. based outside the EU

1.3       We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Co-Branded Services

1.4       We may work with external unaffiliated third party in offering co-branded services or features, such as contests, activities, events or other promotions ("Co-Branded Services"). We may hold such Co-Branded Services or that such services may be hosted on the relevant third party's service. If you have consented to such use we may share information you submit in connection with the Co-Branded Service with the relevant third party. The third party's use of your personal information will be governed by the relevant third party's privacy notice.

F.       International Transfers

1.1       Big Big Channel Limited (a company incorporated in Hong Kong) is the data controller responsible for the Website, the Service and for the personal information we collect and hold about you. We share your personal data within the TVB Group and other external third parties:

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where we need to perform a contract we have entered into with another person to facilitate service provision to you.

Many of our external third parties are based outside the EU or European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EU or the EEA. As such, these activities will involve transferring your data outside of the EU or the EEA.

1.2       In other instances, when we transfer your personal data out of the EU or EEA, we seek to ensure at least one of the following safeguards is implemented to protect your personal data:-

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

 

  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

 

  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield (or other arrangement as approved by the European Union) which requires them to provide similar protection to personal data shared between the Europe and the US.

G.      Data Security

1.1       We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

1.2       We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

1.3       We have internal policies on data protection and information security which define our commitments and responsibilities to your privacy. We provide regular training to staff that handle personal data to safeguard against any misuse and to help ensure your personal information is looked after properly. We will not keep your information longer than it is needed or where the law states how long this should be kept. We will dispose of paper records or delete any electronic personal information in a secure way.

H.      Data Retention

1.         How long we retain your personal data

1.1 We will only retain your personal data for as long as reasonably necessary as the law permits to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for longer period in the event of a compliant or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

The factors we take into account in determining period of data retention

1.2       To determine the appropriate retention period for personal data, we consider:

  • the amount, nature, and sensitivity of the personal data;

  • the potential risk of harm from unauthorized use or disclosure of your personal data;

  • the purposes for which we process your personal data;

  • whether we can achieve those purposes through other means; and

  • the applicable legal requirements.

1.3 By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for a requisite period after they cease being customers to comply with legal requirements (such as for accounting or tax purposes).

1.4 In some circumstances you can ask us to delete your data by sending email to us at data.protection@bigbigchannel.com.hk. Please see paragraph 1.2 (c) in Section I (Your Legal Rights) below.

1.5 In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

I.       Your Legal Rights

1.1 Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see below to find out more about these rights. Where possible we will seek to comply with your request but we may be required to hold or process information to comply with a legal requirement. All request will be considered without delay and within ONE month of receipt as far as possible. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

1.2 You have the right to:

a. Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

b. Request correction of your personal data. We aim to ensure that the personal information we hold about you is accurate and up to date. There may be situations where you find the information we hold is no longer accurate and you have the right to have this corrected. You can log on our Website to update your personal information, or by contacting us though we may have to verify the accuracy of the new data you provide to us.

c.     Request erasure of your personal data. You have the right to have your personal data delete or remove personal data where there is no good reason for us to continue to process it where:

  • the data is no longer necessary in relation to the purpose for which the data was collected;

 

  • where you have successfully exercised your right to object to processing (see below, i.e. sub-paragraph 1.2(d));

  • where there is no legal basis for further processing; or

  • there is a legal obligation to delete the data to comply with local law.

However this will not affect the lawfulness of any processing carried out before your erasure request and that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you if applicable at the time of your request. We may not be able to provide certain products or services to you as a result and we will advise you if this is the case at the time upon your erasure request.

d.    Object to processing of your personal data. You have the right to ask us to stop using your personal data, however this may cause delays or prevent us in delivering products or services to you pursuant to your request for Service or under the existing contract you have with us. You have the right to object to processing where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.  

e.    Request restriction of processing your personal data. You have the right to ask for processing of certain aspects of your personal information that we hold to be suspended or restricted in the following scenarios:

  • if the accuracy of the personal data is being contested, or

  • where our processing is unlawful but you do not want it erased, or

  • if the personal data is no longer needed for the purpose of the processing but you need us to hold the data as it is required by you to establish, exercise or defend legal claims, or

 

  • if you have objected to the processing, pending verification of that objection

However, this will not affect the lawfulness of any processing carried out before your request and that we may not be able to provide certain products or services to you pursuant to your request for Service or under the existing contract you have with us. We will advise you if this is the case at the time of your request to restrict or suspend the processing of certain aspects of your personal data.

f.     Request transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

g. Right to withdraw consent where we are relying on consent to process your personal data. However this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

1.3       Where possible we will seek to comply with your request but we may be required to hold or process information to comply with a legal requirement.

1.4       If you are unhappy with the way we use your personal data, you also have the right to complain to the relevant supervisory authority for the purpose of the Data Privacy Law within the EU. We would, however, appreciate the chance to deal with your concerns by contacting us before you approach the supervisory authority so please contact us in the first instance.

2.         Our Contact details

If you wish to exercise any of the rights set out above, please contact us by emailing our Data Protection Team at data.protection@bigbigchannel.com.hk, specifying what category of information is being sought:

For the attention of: Data Protection Team, Big Big Channel 

Email Address: data.protection@bigbigchannel.com.hk

Postal Address: Level 4 & 5, Production Centre of Shaw Studio,

                           201 Wan Po Road,

                         Tseung Kwan O, Kowloon,

                         Hong Kong

3.         No fee is usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights set out in paragraph 1.2 of this Section I above). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

4.          What we may need from you

We may ask you to give us specific information to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

5.          Time limit to respond

We try to respond to all legitimate requests within ONE month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

J.       General

This Privacy Notice is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Privacy Notice, the English version shall prevail.

K.      Glossary

LAWFUL BASIS  

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to enhance our services/products and improve your experience in using and accessing our services/products. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal and/or regulatory obligation that we are subject to.

This Privacy Notice is last update on 06-Apr-2020

版本﹕2.0

[1] When we mention “we”, “us” or “our” in this privacy notice we are referring to Big Big Channel Limited who is the controller of your personal data and is responsible for processing your personal information.

[2] This list will be updated from time to time to reflect participating TVB Group Companies offering services access using the Single Log-in Function.

[3] Please see paragraph 1, Section B (The information we collect about you) above for the different kinds of personal data in each ‘data category’.

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